Key Objectives

  • Provide real-time network visibility to Imagine
  • Provide network performance monitoring at customer’s endpoint
  • Provide capability to independently monitor and verify SLAs parameters
  • Facilitate Imagine in improving customer satisfaction
  • Facilitate in troubleshooting and identifying network fault’s locations

VALUE-ADDED SERVICES

Sends SMS, along with keywords by relevant Government departments, to request for information from the public.

End point Visibility

Minimise Downtime

QoS Measurements

Fast Troubleshooting

SLA Verification

Probe Capabilities

  1. Real-time Performance Monitoring
    Relays the active ongoing network status to a centealised monitoring centre.
  2. Synthetic Quality of Service (Qos) Tests
    Performs Qos tests to monitor nerwork capabilities are meeting the standards or requirements.

Outcome

Improvised Customer Satisfaction

Meeting and Enfocing SLA

Installation

Monitoring Support

  • Configuration of Probes
  • Installation of Probes at Customer Sites
  • QOS Monitoring and Testing
  • Link Uptime
  • Real-Time Link Status Report and Notification
  • Traffic Statistic
  • Monthly Reports