Mobile Number Porting
WHAT IS NUMBER PORTABILITY?
Number Portability is a service that allows you to keep your existing phone number (“porting your number”) be it mobile or fixed, when you decide to switch your service provider within Brunei. We call this “Number Portability Service”.
WHO CAN ENJOY NUMBER PORTABILITY SERVICES?
All mobile or fixed line customer who has an active mobile or fixed line service can enjoy Number Portability service.
WHICH SERVICE PROVIDERS AM I ABLE TO PORT TO?
You can keep your number when you change your number between imagine, DST and Progresif.
CAN I PORT MY MOBILE PHONE NUMBER?
Yes. Brunei Number Portability is available to all Postpaid and Prepaid Mobile phone numbers.
CAN I PORT MY EXISTING FIXED LINE PHONE NUMBER?
Yes. You can keep your existing fixed line number if you change from the previous Service Provider to your chosen service provider.
CAN I PORT BETWEEN MOBILE PHONE AND FIXED LINE PHONE NUMBER?
No. You only can port between mobile phone numbers and between fixed line phone numbers.
WHAT (DOCUMENTS) DO I NEED TO SUBMIT TO MY CHOSEN SERVICE PROVIDER FOR PORTING?
All you need to bring is your IC, to any of our the branches operated by your chosen Service Provider.
CUSTOMER MUST NOT HAVE ANY OVERDUE OUTSTANDING WITH PREVIOUS SERVICE PROVIDER.
Customer must ensure that all overdue (past due) outstanding is settled prior to porting.
CAN I STILL REQUEST FOR THE PORTING IF I AM NOT THE ACCOUNT HOLDER?
No. The account holder must be the one to make the request to port.
WILL THIS SERVICE BE AVAILABLE FOR ONLINE APPLICATION?
Number Porting for imagine’s postpaid and prepaid mobile service is now available here.
HOW DO I MAKE A REQUEST TO PORT MY NUMBER FROM THE PREVIOUS SERVICE PROVIDER TO IMAGINE?
You can visit any of our stores. Kindly review our operation hours on our website. You may also call us at our Talk2Us Customer Care line at 111 to find out further details prior to making a decision.
CAN I CHANGE MY MOBILE PLAN WHEN I PORT MY PHONE NUMBER?
Yes. You can choose any plans you desire for your next preferred Service Provider.
DO I GET A NEW SIM CARD FOR PORTING?
Yes. You will receive a new SIM card during the time of request to port at our imagine centre or via imagine’s website.
CAN I STILL RECEIVE SMS/CALLS?
No, you will not be able to receive any incoming SMS/calls/emails/data once service is deactivated.
WHAT HAPPENS TO MY EXISTING **VAS/QUOTA TOP UPS/ALLOCATED QUOTA/VOICEMAIL/TEXT MESSAGES? **VALUE ADDED SERVICE
All VAS/Quota Top Ups/Allocated Quota/Voicemail/Text Messages from your previous service provider will be void. However, you will be able to select new plan and VAS with your new Service Provider as you wish.
CAN I STILL BE CONTACTED BY MY PREVIOUS SERVICE PROVIDER ONCE I HAVE SUCCESSFULLY PORTED OUT?
Your former service provider is only allowed to contact you to recover any outstanding payments, should there be any.
CAN I STILL USE THEIR CURRENT SERVICE PROVIDER’S SERVICE DURING THE WAIT/TRANSITION TIME?
You will still be able to use their existing/previous service provider’s service during the wait/transition time and you will be liable to pay the period of usage of the service to the previous service provider. Once the service provider receives an SMS confirmation from you to validate your porting request, you will not be able to use the service.
I HAVE NOT RECEIVED A ONE-TIME PASSWORD (OTP) ON MY PORTING REQUEST. WHO SHALL I CONTACT?
Customer would need to contact the new service provider or visit any of their stores for help.
HOW LONG WILL I FACE SERVICE DISRUPTION?
You will face a service disruption of minimum 3 hours to a maximum of 24 hours.
WILL I NEED TO MAKE THE REQUEST TO CANCEL MY EXISTING MOBILE/TELEPHONE SERVICE DIRECTLY WITH THE EXISTING SERVICE PROVIDER BEFORE SWITCHING TO ANOTHER PROVIDER?
No, that’s not necessary as when you sign your porting request form with imagine, you are automatically authorising us to instruct the former service provider to disconnect the service when porting takes place.
WHAT IF MY SERVICE DOES NOT WORK AFTER THE PORT?
You would need to contact the new service provider either 111 for imagine, 151 for DST or 177 for Progresif or visit any branches operated by your service provider of choice for assistance.
WILL THERE BE ANY CIRCUMSTANCES WHERE THE SERVICE PROVIDER CAN DECLINE THE PORTING REQUEST?
Yes, only when you have an outstanding due amount with the previous service provider.
HOW MUCH DOES BRUNEI NUMBER PORTABILITY COST?
Free of charge. The porting of your phone number from one service provider to another is free.
There will be an upfront registration cost of $8 for Wish Prepaid or a deposit as below for Wish Postpaid Mobile:
0 & 6-month contract period:
- Yellow & Red I.C holders: B$50.00
- Green I.C holders: B$100.00
12 & 24-month contract period:
- Yellow & Red I.C holders: Waived
- Green I.C holders: B$100.00
WHAT HAPPENS IF I STILL HAVE BALANCE IN MY PREPAID NUMBER?
Any remaining balance will be forfeited upon successful porting.
WILL MY EXISTING POSTPAID BILL CYCLE CHANGE?
Your bill cycle will change as per your new service provider’s business rules.
WILL I INCUR ANY PENALTY COSTS FOR LEAVING A PROVIDER?
This will depend on your agreed terms and conditions of service from the previous service provider.
DO I NEED TO PAY ANNUAL LICENSE FEE AGAIN WHEN PORTING?
No, your annual license fee date will be carried over from your previous service provider.
WHAT HAPPENS IF I HAVE CURRENT OUTSTANDING WITH MY PREVIOUS PROVIDER?
The amount will reflect in your last bill from your previous provider and will need to be settled before the specified due date.
WHAT HAPPENS IF I HAVE A CONTRACT WITH MY PREVIOUS PROVIDER?
The remaining contractual commitments will be reflected in your next bill.
HOW LONG AFTER I PORT INTO MY NEW SERVICE PROVIDER CAN I PORT AGAIN TO ANOTHER SERVICE PROVIDER?
You can only switch the same number to another service provider 3 months after the initial porting.
AT WHAT TIME CAN I REQUEST TO PORT?
You can request to port any day of the week depending upon the Operating Hours of each service provider.
