Travel eSIM
What is Travel eSIM?
Travel eSIM is a Data only eSIM service you can use to travel worldwide without the use of physical SIM cards.
How to check my data usage?
Once you have purchased your Travel eSIM, you will receive an email with an ICCID number attached. Fill in your respective ICCID number here.
Where can I purchase the travel eSIM?
You can purchase Travel eSIM via imaCare in our website at Travel eSIM
How do I activate my travel eSIM?
Once you have purchased your Travel eSIM, you’ll receive an SMS notification and confirmation via email to activate your eSIM.
Step 1: Ensure your settings for APN & Data Roaming are switched on.
Step 2: Go to your device settings and click ‘Mobile Data/Cellular’, then click ‘Add eSIM’
Step 3: Scan the QR code as provided in your email
Step 4: Switch Mobile Data to imagine eSIM
Step 5: Once the activation is complete, your eSIM is ready to use
For further step-by-step guides, kindly visit the links below:
What phones are eSIM compatible?
To check the list of eSIM compatible phones, click here.
When will my eSIM be activated?
The Travel eSIM data will only start being used when you are connected to a network in the country you are visiting.
How do I check if my phone is eSIM compatible?
Key in*#06# in your phone’s keypad to display an EID.
If your phone displays an EID, your phone is eSIM compatible. Otherwise, this means your phone is not eSIM compatible.
Can I purchase my Travel eSIM in advance?
Yes, you can. However, the Travel eSIM data will only be utilized when you are connected to a network in the country you are visiting.
Can I top up my Travel eSIM?
Unfortunately, you cannot top up your Travel eSIM data at this time.
If you have used up your Travel eSIM data, you will need to purchase a new Travel eSIM plan.
Can you do international calls?
For Imagine’s Travel eSIM, it is only a data plan. Voice calls and SMS are not included in the plan.
Am I entitled to a refund?
12 Am I entitled to a refund? To be eligible for a refund, kindly refer to the criteria in our Terms and conditions, here.
In the case you are eligible for a refund, kindly Talk2Us at 111
How many eSIM can be installed in a device?
You can install a maximum of 5 eSims in your device.
How many eSIM can be used concurrently?
While you can install up to 5 eSIM, you can only use up to 2 eSIM concurrently on your device.
How do I change the APN setting of the Travel eSim?
iPhone users will not have to do this as it is done automatically.
For some android devices, you may need to do it manually.
Step 1: go to ‘Network & Internet’ in your device settings.
Step 2: Click on ‘Mobile Network’.
Step 3: Scroll down and select ‘Access Point Names’.
Step 4: Change APN to the eSim plan name (all in lowercase and no space) & you’re done!
You may refer to the illustration here.
Is there an Unlimited Travel eSIM plan available?
Yes. Imagine offers a New Unlimited Travel eSIM plan for selected destinations, including Malaysia, United Kingdom, Australia, Saudi Arabia, and India. This plan is available from 2nd January 2026 onwards.
This Unlimited Travel eSIM provides unlimited data usage for 10 days, making it ideal for short trips without worrying about data limits.
When does the Unlimited Travel eSIM validity start?
The 10-day unlimited data validity starts once your Travel eSIM connects to a local network in the destination country.
Is the Unlimited Travel eSIM truly unlimited?
Yes, the plan offers unlimited data usage for the duration of 10 days. However, fair usage policies (FUP) may apply, hence speed may be reduced if excessive usage is detected to ensure optimal network performance.
Does the Unlimited Travel eSIM support voice calls or SMS?
No. Similar to other Travel eSIM plans, the Unlimited Travel eSIM is data-only. Voice calls and SMS are not included.
Do unlimited data packages have any limits?
Unlimited data packages are subject to a Fair Usage Policy. After a specified amount of data is used within a certain time period, you may experience temporary slow connection speed for the remainder of the day. For example, your connection speed may be reduced upon reaching the 3GB threshold in a day. Standard high-speed connectivity will automatically resume the following day, however this remains subject to the same daily 3GB usage threshold for the remainder of your package validity.