Wish 5G
HOW CAN I EXPERIENCE 5G WITH IMAGINE?
To experience 5G, you are required to:
- Subscribe to a Wish Postpaid Mobile plan
- Use a 5G compatible device
- Ensure you are in a 5G enabled area
- Enable 5G in your device network settings
HOW CAN I ACTIVATE MY 5G?
To activate your 5G, you may either:
To activate via SMS:
Requests received from Monday to Friday will be activated by the end of day. Any other requests received after 2.30 PM on weekends or public holidays will be activated the next working day.
WHERE IS THE 5G MOBILE NETWORK AVAILABLE?
- Gadong
- Kiulap & Riverside
- Taman SOAS
- Jerudong Park
- Serusop
- High Educational Institutions (UBD & JIS)
- KHUB & Times Square Area
- Tutong Town
- Padang Tutong
- Seria
- KB Town & Padang
- Padang Temburong
- Bangar Town
WILL A 5G SPEED TEST CONSUME DATA?
Yes, data will be consumed everytime you conduct a 5G speed test.
DO I NEED TO CHANGE MY SIM CARD TO GET 5G?
No. If you are subscribed to a Wish Postpaid Mobile plan, you are not required to change your SIM card.
HOW DO I KNOW IF I’M ALREADY ON 5G?
Your device should display the 5G logo on the signal bar.
CAN I CHANGE FROM 5G TO 4G?
Yes. To manually connect to 4G, kindly check your network settings on your mobile device.
WILL MY SERVICE BE DISRUPTED WHEN IT MOVES FROM 4G TO 5G?
There will be minimal or no disruption to your service. Kindly ensure that you turn your Airplane mode on and off on your phone to reset the network connection to resume services.
If this doesn’t resolve the issue, dial Talk2Us at 111 for further assistance.
WHAT IS THE DIFFERENCE BETWEEN 4G AND 5G?
With 5G, you will be able to:
- Experience faster speeds & connectivity
- Experience lower latency (which means a smoother gaming experience!)
WILL 5G CONSUME MORE DATA?
5G will improve your experience on your mobile device, potentially increasing your online activities. However, data usage will depend on your usage behaviour, such as application/streaming platform quality
WILL MY VOICE CALLS BE ON 5G?
No, 5G connection is for data only.
WILL 3G OR 4G CONTINUE TO WORK?
Yes, both 3G and 4G services will remain as is.
