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How to Donate

IMAGINE SMS

If you are an imagine customer, and would like to donate we invite you to send an SMS to 39998 and type
ADAC [WITH SPACE] 1/5/10/15/20/50/100 for $1/$5/$10/$15/$20/$50/$100.

IMAGINE (ADAC) WEBSITE

Donors within Brunei and beyond can now donate with the flexibility of imagine’s ADAC website donation page. Similar to imagine’s SMS donation service, website donours may donate either $1, $5, $10, $15, $20, $50, or $100. Spread the cheer and donate today! A dollar goes a long way.

Who are we donating to?

As we would very much like to share your cheers with as many of those who are in need our aim is to engage with several different organisations whose immeasurable contribution to society are in line with our Corporate Social Responsibility values. We will rotate the organisations who will receive your cheers once every three months to ensure we can share your generosity with as many Bruneians as possible. Donations received will be distributed equally among our featured causes and/or organisations.

Frequently Asked Questions

WHAT IS A-DOLLAR-A-CHEER?

A-Dollar-A-Cheer (ADAC) is a Corporate Social Responsibility initiative that aims to provide an avenue for imagine’s Dream Postpaid and Wish Prepaid mobile customers to donate to those in need. We at imagine have also introduced our website donation page that invites everyone to make a donation

WHO WILL BE RECEIVING THESE DONATIONS?

Donations collected through this initiative will be distributed to local NGO’s and government agencies that cater to the needs of, but not limited to, the financially challenged, single mothers, the differently-abled, and initiatives that address mental health challenges.

WILL THESE DONATIONS BE AUDITED?

Yes. This initiative has been endorsed by the Ministry of Home Affairs, Brunei Darussalam and will be subject to the practices, procedures, and auditing as stipulated by the laws and regulations governing donations and charities.

HOW OFTEN CAN I DONATE?

We welcome you to make multiple donations!

HOW DO I DONATE?

You may donate either through SMS or through our website donation page. The SMS service is open to imagine prepaid and postpaid customers. Simply type ADAC [SPACE] 1/5/10/15/20/50/100 to donate $1/$5/$10/$15/$20/$50/$100 and send to 39998.

WILL THERE BE CHARGES WHEN I DONATE?

This service is free of charge.

HOW MUCH CAN I DONATE?

You may donate either $1, $5, $10, $15, $20, $50, or $100.

CAN I DONATE OVER THE WEBSITE?

Yes! We have created a website donation page for you to make a difference!

CAN I DONATE OVER THE COUNTER?

We are currently working on other donation channels for your convenience. Updates will be shared! Do stay tuned!

HOW WILL I KNOW IF MY DONATION IS SUCCESSFUL?

Thanks for asking! If you are donating via SMS, wou will receive a response informing you of your successful donation. If you are donating via the website donation page, you receive a success prompt indicating a successful donation.

ARE DONATIONS VOLUNTARY?

Yes, donations are voluntary.

WHO CAN DONATE?

We invite everyone to donate either via SMS for our Wish Pre-paid and Dream Post-paid mobile customers, or through out website donation page!

I’M NOT AN IMAGINE MOBILE CUSTOMER YET. MAY I STILL DONATE?

Yes, you may! You have the option to donate via our website donation page!

HOW OFTEN WILL THESE DONATIONS BE PRESENTED TO THE NGOS/GOVERNMENT AGENCIES?

Donations collected will be presented to the selected NGO’s/government agencies after three months from the starting date of collection.

WHAT IF I ENCOUNTER A PROBLEM WITH MY DONATION?

Kindly reach out to us via our social media pages, or Talk2Us at 111 for assistance.

MY DONATION ISN'T GOING THROUGH. WHY?

Our ADAC SMS donation platform is for imagine’s Wish Prepaid and Dream Postpaid mobile customers only. If you are an imagine mobile user kindly ensure that you have sufficient credit to conduct the donation. Alternatively, you may make a donation through our website donation page. If you continue to encounter issues kindly reach out to us via our social media channels or Talk2Us at 111.

CAN I GET A REFUND?

We apologize for the inconvenience but refunds will not be made once a donation has been transferred.

CAN I GET A REFUND IF I ACCIDENTALLY DONATED MULTIPLE TIMES?

We apologize for the inconvenience but refunds will not be made once a donation has been transferred.

Terms & Conditions

  • A-Dollar-A-Cheer (ADAC) initiative is one of imagine’s Corporate Social Responsibility (CSR) in providing welfare relief in the form of monetary donations to welfare and government organisations selected by imagine.

  • ADAC initiative is open to imagine mobile subscribers (both Dream Postpaid and Wish Prepaid) where they can donate via Short Message Service (SMS) to 39998.

  • Donations may also be made through imagine’s ADAC website donation page.

  • Non-imagine mobile customers are not be able to participate in this initiative.

  • The denominations for donations accepted are as follows:




$1 Donation $5 Donation $10 Donation $15 Donation $20 Donation $50 Donation $100 Donation
  • Donations made via SMS and website through imagine’s services will not incur charges.
  • The funds donated to the ADAC initiative will be allocated to the selected welfare organisations.

  • The welfare cause that imagine supports are different for each welfare organisation.

  • Any successful donations made will be deemed as final and no refunds will be entertained for any reason (e.g. duplicate donations).

  • imagine reserves the rights at any time in its absolute, sole discretion, notwithstanding anything in these terms and conditions to cancel or make amendment(s) to this initiative.

  • Imagine reserves the rights to alter these terms and conditions at any time, without prior notice.