BruNet FAQ

How do I login to my Brunet account?

Below are the instructions on how to log in:

1. Go to imagine.com.bn.
2. Click the “BruNet” button. It will direct you to the main page of BruNet.
3. Enter your Username and Password
4. Click “Log In”

How do I reset my password?

Option 1: If you remember your current password, you can reset your password when you log in to your BruNet account by clicking “preferences”, under “Login Option”.

Option 2: If you totally forget your BruNet password account, you can visit your nearest imagine Centre and fill in the form. The processing period would take within 2 or 3 working days (72 hours).

can i use Brunet email to send to other emails such as gmail?

Yes, you can.

What will happen if my Brunet email is being spammed?

If your email has been spammed, we will reset your password and you would not be able to log in within 72 hours. As your BruNet email will be locked and can be used once our imagine staff change your password.

what happens if i used up my email quota, but dont want to delete previous emails?

You can’t receive any new email if your quota is already full. However, you can archive your emails via Outlook.

If I sense a spam in my email, where do I report it?

You can report to us via Write2Us, hotline Call Centre 111 or the nearest imagine Centre available.

Why can't my Brunet email send and receive emails?

Option 1: If you remember your current password, you can reset your password when you log in to your BruNet account by clicking “preferences”, under “Login Option”.

Option 2: If you totally forget your BruNet password account, you can visit your nearest imagine Centre and fill in the form.

You can’t send your BruNet email there could be problem with the setting.

If you can’t receive emails, your quota is probably full or there would be a problem with the BruNet email setting where you need an incoming (pop3.brunet.bn) and outgoing (smtp.brunet.bn) email setting. Usually when you apply for BruNet email account the setting is automatically set for you. The processing will take 2 to 3 working days.

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Need help?

Here are some useful guides and information that can provide quick solutions to the connectivity issues you may be facing. Alternatively, you can chat with us, simply by launching our imagine chat bot, located at the bottom right hand side of your screen.

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