No. The Summary Usage feature updates the accumulated data after every 24 hours at 00:00.

This means you have an extra credit balance in your account.

Below are the instructions on how to make payment:

1. Go to ‘View and Pay My Bills’ and Select ‘Pay Now’.
2. Tick which Account you would like to make payment for, enter the amount and select ‘Confirm’.
3. Select the card type you would like to pay with and enter your Card details.
4. To proceed with payment, select ‘Pay’ and a notification will appear if the payment is successful or not.

Registering to imagineBroadband will benefit subscribers as follows:

• Safe time. No more queuing at counters when making payment.
• The smart and easy way to manage and monitor your monthly data usage.
• Stay connected at all of imagineBroadband’s WiFi zone through your login credential.
• Upgrade your plan of your choice at any time.
• Help save the environment by going paperless.
• Your monthly bills and payment receipt all organized in 1 Application.

Below are the instructions on how to upgrade broadband plan:

Via App:

1. Click “More”.
2. Click “Broadband Upgrade”.
3. Enter user’s Service Number.
4. Choose the plan provided.
5. Re‐enter user’s imagineBroadband Password.

Via WSC:

1. Click “Broadband Upgrade”.
2. Enter user’s Service Number.
3. Choose the plan provided.
4. Enter user’s imagineBroadband Password.

Eligibility:

• Users currently on HSBB Plans.
• Users registered under ‘Residential’ CUG.
• User registered at Customer or Account level are both applicable to apply.

My Info are the details for Customer Level accounts.
My Account are the details for Account Level accounts.

* Only customers who are registered to imagineBroadband as Customer Level will be able to edit both My Info and My Account details

* Customers who are registered at Account level will only be able to edit My Account details

These are adjustments made for your bill due to promotion rewards and corrective billing.

Below are the instructions on how to purchase Top‐Up Data:

1. Go to “My Usage” and select the service number you wish to purchase Top‐up Data for.
2. Under “Top‐up Data” from the context menu, select the type of Top‐up you wish to purchase and click “Buy Now”.
3. Follow the verification process and once system has validated, a notification will be displayed to show that your purchase has been successful.

Customer Level: If you have multiple Accounts, you will be able to view all Account Numbers and Service Numbers.

Account Level: You will only be able to view the Service Number under the specified Account Number.

Below are the instructions on how to view broadband usage:

Via App:

1. Click “Usage”.
2. Enter Service Number.

Via WSC

1. Click “Usage”.
2. Enter Service Number.

Throttling Bar will be shown with the current usage.

If imagine has any Campaign or Offers at a certain period, you will be notified in ‘My Reward’ along with what the benefits are (Currently under maintenance)

Please proceed to the nearest branch to apply for a relocation. There will be relocation charges, which will be chargeable in your next bill.

You can view your throttling status by clicking on the ‘My Usage’ section.
You will be able to view your status as Throttled or Un‐throttled.

Please ensure that your contact details are correct because during registration process.
OTP (One‐time password) will only be sent to your email address or SMS (mobile number) that is saved in contact details.

Yes, you can now pay your imagine bills online through our imagineBroadband app! In fact, paying through our app doesn’t just save you time, it’s super easy as well. To begin, simply:

1. Download the imagineBroadband app from the Apple App Store (for iOS users) or Google Play Store (for android users)
2. Sign up for an imagine account, or log in to manage your bills and account details.

For more information, please refer to our imagineBroadband Online Guide.

imagineBroadband registered users may view the status of pending installations and fault tickets if there are existing that are still not completed in the Status Tracker page (Currently under maintenance)

Upon requesting for termination of service at our branch, you will be able to receive your deposit after your termination form is processed, provided that there is no outstanding amount in your account. This may take up to 3 months.

Yes, our system will send out notifications for data utilizations at 50%, 80% and 100%.

It is a one‐time password sent to you by SMS or E‐mail during registration process for security verification. The OTP has an expiry time of ONE hour.

The double charges reflect the current and following month’s rental, which will appear in your first bill upon first time registration. Upon changing your plan, your bill will be pro-rated.

Pro-rated amount is the rental you will be charged from the date your service is activated. For example, your service is activated on November 15. Therefore, your service will be billed from 15th – 30th November. In addition, your following month’s rental (1st – 31st December) will also appear in the same bill.