Yes, customers can still register through imagineBroadband as well as make payments through imagineBroadband.

imagineBroadband Application and Online portal payment function is verified by Visa and MasterCard Secure Code.

We are going paperless! You may update your email address over the counter. Alternatively, you may register with our self‐care service on our website to view your bills via app or web self‐care.

Unfortunately, the username cannot be changed.

imagineBroadband is an online and mobile application where you are able to manage your imagine Internet & Voice Services.

Features:

• Viewing monthly bills online
• Viewing data usages online
• Viewing summary usages online
• Purchasing top‐up Data online
• Making payments on outstanding bills online
• Receive notifications online
• Viewing your rewards online
• Broadband upgrade online
• Viewing locations of imagine Centres and WiFi Zone (Only available for imagineBroadband Mobile App)
• Viewing Directory Services (Only available for imagineBroadband Mobile App)
• Viewing Plan Wizard (Only available for imagineBroadband Mobile App)

Call usages that has not been billed for the current month.
E.g. Local calls, fixed line to mobile

imagineBroadband broadband plans, unless specified as “Unlimited”, are provided with monthly Data Quota which will reset at every start of the month (Billing Cycle). Depending on the plan subscribed, upon reaching your monthly data quota, your service speed shall be throttled (reduced) until either the start of new billing cycle/month or purchase of a Top‐Up Data. Your purchases of Top‐up Data will be billed on next billing cycle/month.

Please be informed that bills are due on the last day of the month according to the ‘Pay Before’ section on the top right‐hand corner of the bill. There is a 1% charge of your whole outstanding total due, which appears in the ‘Total Due’ section of the bill.

Below are the instructions on how to register for an account.

Via App:

1. Download the app via app store or play store.
2. Click on the app.
3. Click “Sign Up”.
4. Users will need to select to either register at Customer or Account level.
5. User are given a choice on how they would like to receive their OTP (One Time Password), either through SMS or Email.
6. Notification will be sent to user through SMS or Email upon triggering OTP (One Time Password)
7. Once OTP receive, User will have to fill in the Login ID, Security Question and Answer. Click Submit.
8. Default password will be sent via SMS or email containing username, default password, security question and answer.
9. User then directed to login page to fill in the username and default password. Click “Login”
10. User need to enter the default password, new password and confirm password.

Via WSC:

1. Go to imagineBroadband web self-care portal.
2. Click the "Sign up now!" button.
3. Users will need to select to either register at Customer or Account level.
4. User are given a choice on how they would like to receive their OTP (One Time Password), either through SMS or Email.
5. Notification will be sent to user through SMS or Email upon triggering OTP (One Time Password)
6. Once OTP receive, User will have to fill in the Login ID, Security Question and Answer. Click Submit.
7. Default password will be sent via SMS or email containing username, default password, security question and answer.
8. User then directed to login page to fill in the username and default password. Click “Login”
9. User need to enter the default password, new password and confirm password.

*Your password must have minimum EIGHT (8) ALPHANUMERIC and CHARACTER. Example of a Password is AbcD123!

*Username will be Permanent. Username cannot be change.

You can download the imagineBroadband app from Google Play or Apple Store. Simply install the app once download has been completed.

Currently Unbilled Usages can only be viewed in imagineBroadband Online in ‘View and Pay My Bills’.

Summary Usage is a feature that shows an overview of your data usages by 12 different categories:

• YouTube
• Facebook
• Streaming Media
• Social Media
• Web Browsing
• App Markets Downloads
• Messaging & VoIP
• Gaming
• File Sharing
• Productivity
• Others

One‐Time Charges covers deposit, installation fee, registration fee, and broadband activation fee that are chargeable upon first time registration of a new service number. It also covers reactivation charges, top‐up purchases, value added services, relocation, downgrades, fees for consolidation of services and in relation to bounced cheques.

Please visit any imagine Centre or call our Customer Care Hotline 111 for further assistance.
Only account owner will be able to change contact details.

Currently imagineBroadband can be accessed via 2 different channels. imagineBroadband Online and imagineBroadband Mobile App.

imagineBroadband Online

• Open your web browser and enter ‘www.imagine.com.bn’
• Select ‘My Account’ icon and log in to imagineBroadband portal

imagineBroadband Mobile App

• Android users will need to download ‘imagineBroadband Mobile App’ from Google Play
• iOS users will need to download ‘imagineBroadband Mobile App’ from App Store

Please visit the imagine Centre or call our Call Centre 111, to get the information.

Please make sure that the owner of the line / service is requesting for such information due to security purposes.

No. The Summary Usage feature updates the accumulated data after every 24 hours at 00:00.

This means you have an extra credit balance in your account.

Below are the instructions on how to make payment:

1. Go to ‘View and Pay My Bills’ and Select ‘Pay Now’.
2. Tick which Account you would like to make payment for, enter the amount and select ‘Confirm’.
3. Select the card type you would like to pay with and enter your Card details.
4. To proceed with payment, select ‘Pay’ and a notification will appear if the payment is successful or not.