How will I receive my bill?
We will send your bill to the email address you have provided to us. Therefore, it is important for you to provide us with an active and accurate email address.
Is device bundle a limited-time offer?
No. Imagine will continue to bring more mobile devices for bundling in the future.
I’m currently on a Wish Postpaid Mobile contract. What happens to my existing contract if I sign up?
Your contract will be refreshed. Your deposit will be carried forward and you are only required to make an upfront payment on the chosen mobile device.
Who can enjoy Number Portability services?
All mobile or fixed line customer who has an active mobile or fixed line service can enjoy Number Portability service.
Is there any annual license fee?
As for now, annual license fees are on us until further notice.
Where can I ask for mobile device stock availability?
As the devices are on a First Come First Serve basis, kindly contact or visit our imagine Centre at Panaga or Citis Square.
Do I get a new SIM Card for porting?
Yes. You will receive a new SIM card during the time of request to port at our imagine centre or via imagine’s website.
I have purchased two or more of the same type of Boosters, which will be utilised first?
The one with the earlier expiry date will be consumed first.
Can I top up via BIBD app?
As for now, top-up via BIBD app is not yet available.
What is Annual License fee?
It is an annual mobile license fee of B$25.00 that every mobile subscriber pays per mobile line. It is charged starting on the date of registration and then annually on each anniversary until the service is terminated.
What happens if I still have balance in my Prepaid number?
Any remaining balance will be forfeited upon successful porting.
What happens if I don’t pay my bill by the due date?
If you don’t pay your bill by the date indicated on your bill, your line will be suspended one day after the due date.
Is there a limit to the number of devices I can purchase?
No, as long as it is one Postpaid plan to one device (1:1).
I am currently subscribed to Dream Bundle. What happens to my Postpaid Mobile plan pricing if I sign up?
Your Postpaid plan pricing will remain as is, provided that your Broadband service is still active.
Which service providers am I able to port to?
You can keep your number when you change your number between imagine, DST and Progresif.
What are your PAYG rates?
The PAYG rates are:
- Local Data $0.01/ 256kb
- Local Calls $0.05/ 30 secs
- Local SMS $0.05 / SMS (160-character limit)
How long is the warranty and what does it include?
- Seven (7) days warranty for Exchange in case of any defects or quality-related issues (Non-Human Factors)
- Two (2) years warranty for Hardware issues
- Lifetime warranty for software issues
- 6 months warranty for accessories from date of purchase e.g. charger, data cable and earphones
Note: The warranty does not cover liquid damage, cracked screen, drop damage or burn marks.
Can I still receive SMS/Calls/Emails/data once service from the previous Service Provider is deactivated?
No, you will not be able to receive any incoming SMS/calls/Emails/data once service is deactivated.
Can I purchase multiple different types of Boosters? i.e. Purchase Standard Data Booster and Time-Bound Data Booster?
Yes, you can purchase multiple different types of boosters at the same time. However, the validity starts upon successful purchase.
Can I choose my Prepaid number?
You can only choose Standard numbers for Wish Prepaid.
