How will I get refunded?
For affected Wish Postpaid subscribers, imagine will provide a rebate by reducing B$25 from the next month’s bill.
For affected Wish Prepaid subscribers, Imagine will credit B$25.00 (or any amount deducted for the Annual License fee) to the total mobile credit amount.
For subscribers who have terminated their mobile number after paying the Annual License fee on or after 24th January 2020, the fee will be refunded directly to your bank account. Kindly Talk2Us at 111 or visit your nearest imagine centre for a refund application.
When will porting be available in Brunei?
Is there a limit to the number of SIM cards a user can purchase?
There is a limit of 10 SIMs per customer account.
What is the Credit Top-Up validity extension?
You can extend your Credit Top-Up validity period when you buy any top-up. The expiry date will be extended from date of purchase of top-up (not from expiry date), as long as the ‘new’ expiry date is later than the current expiry date (see examples below).
Example 1: Your current expiry date is 15th April. You buy a $5 top-up (90 days extension) on 1st April. Your new expiry date will be 14th July.
Example 2: Your current expiry date is 15th July. You buy a $10 top-up (90 days extension) on 1st April. Your new expiry date would be 14th July, which is earlier than your current expiry date. Therefore, your expiry date will not be extended.
Can I forgo upfront payment and pay entirely in instalments?
No, all of our payment options have upfront payments.
Can I still request for the porting if I am not the account holder?
No. The account holder must be the one to make the request to port.
If I purchase on 15th February 2020, is the data pro-rated?
Both bill and data allowance shall be pro-rated depending on the day of the month they sign up.
Will I be notified when I use up my Boosters?
You will be notified when you reach 50%, 80% and 100% utilised data for Boosters.
Do I need to provide documentation when I drop off my phone at the imagine Centre?
You are required to present your IC and a valid warranty card.
Will I need to make the request to cancel my existing mobile/telephone service directly with the existing Service Provider before switching to another provider?
No, that’s not necessary as when you sign your porting request form with imagine, you are automatically authorising us to instruct the former Service Provider to disconnect the service when porting takes place.
What are 'stackable’ Boosters?
You can buy and ‘stack’ Boosters on top of an existing one, as long as they’re of the same type.
e.g. If you buy a Lifestyle Social booster, you can stack a Lifestyle Video or Lifestyle Social booster on top of it.
Boosters will be used up according to date/time of purchase.
Can I downgrade my Postpaid Mobile plan during the contract period?
Downgrades are not allowed during the contract period. Any downgrades will be considered as termination of contract and deemed void.
Who should I contact for more information about refunding the Annual License Fee?
Talk2Us at 111 or visit your nearest imagine centre for updates on the refund process.
How long after I port into my new Service Provider can I port again to another service provider?
You can only switch the same number to another Service Provider 3 months after the initial porting.
What are Boosters?
Boosters are one-time purchases that you can make to customise your mobile experience. It can be used to add data, SMS or even talk minutes to your plan!
Please take note that:
- All Boosters are stackable (unless stated otherwise), which means, subscribers can have multiple of the same type of boosters active at the same time;
- Booster validity is calculated on an hourly basis (instead of day-based)
Boosters will be automatically de-allocated when they reach their expiry date or have been fully utilised (100%).
Can I view my Usage History?
As for now, this feature is not yet available.
Can I sign up on behalf of another person?
Yes. Kindly provide a signed authorised letter and signed IC copy of the applicant.
Will this service be available for online application?
Number Porting for imagine’s Postpaid and Pre-Paid mobile service is now available on www.imagine.com.bn.
Do the free local calls and local SMS include calls and SMS to other local mobile operators and landlines?
Yes, they do include calls and SMS to local mobile operators and landlines.
How can I sign up for the device bundle?
You can sign up for device bundle at imagine’s Citis Square and Panaga Centres, or on our Webstore (https://mobile.imagine.com.bn/sales-area#brochureware-home).
However, online bundling is only available for new Wish Postpaid Mobile plans. Customers who wish to bundle their existing Wish Postpaid Mobile line can do so at imagine Centres.
