Do I need to pay a deposit if I sign up?
Customers bundling with existing Postpaid plans are not required to pay any deposit.
Customers are only required to pay a deposit if they sign up for a new Postpaid Mobile plan/service.
Who is entitled to a refund of the Annual License fee?
Prepaid and postpaid mobile subscribers whose Annual License fees were due on or after 24 January 2020 and have paid for it, including subscribers whose accounts have been temporarily disconnected or terminated after paying the Annual License fee.
Will I incur any penalty costs for leaving a provider?
This will depend on your agreed terms and conditions of service from the previous Service Provider.
What is Daily Cap?
This means we’ve set your daily PAYG usage to $15. When you reach Daily Cap, you’ll receive Unlimited data* on us! The Daily Cap reward is only valid until the end of the day i.e. 11:59 PM.
*Terms & Conditions apply
Can I change ownership during the contract period?
Any change of ownership (with the exception of deceased) is not allowed.
Can I port my existing fixed line phone number?
Yes. You can keep your existing fixed line number if you change from the previous Service Provider to your chosen service provider.
How do I configure my internet manually?
For iPhone users:
Go to Settings > Cellular > Cellular Data Network > Configure > Under APN, type: internet.bn
For Android users:
Go to Settings > Mobile Network > Under APN:
Name: imagine
APN: internet.bn
I am currently on Wish Postpaid. Can I change to Wish Prepaid?
As for now, changing your Postpaid subscription to Prepaid is not available.
I lost my warranty card.
Kindly visit an imagine Centre and our representative can verify whether your warranty is still valid.
Can I still be contacted by my previous Service Provider once I have successfully ported out?
Your former Service Provider is only allowed to contact you to recover any outstanding payments, should there be any.
What are the contracts available for Postpaid customers?
We offer 6 and 12 month-contracts for Postpaid Plans. We also offer no contract plan should you be interested to try us out!
How long will delivery take for online device purchases?
For new signups, delivery will take 2-3 working days.
For Port-In customers, the SIM card & device will be delivered separately, as the device will only be delivered upon successful Port-In. Delivery will take 2-7 working days.
My Annual License fee was due on 24th January 2020 and I have paid it to mobile service provider A. On 25th January 2020, I ported my mobile number to mobile service provider B. Who will refund my Annual License Fee?
Mobile Service Provider A will refund your Annual License Fee.
Do I need to pay annual license fee again when porting?
No, your annual license fee date will be carried over from your previous service provider.
What if I exceed the Daily Cap reward?
You will then be charged PAYG rates.
I would like to terminate my device bundle contract. What do I need to pay?
You are required to settle a total of the remaining device instalments and Wish Postpaid Mobile rental charges for the remaining months on the contract.
Can I port between mobile phone and fixed line phone number?
No. You only can port between mobile phone numbers and between fixed line phone numbers.
What is the Wish Postpaid Mobile Plan?
For this mobile plan, the customer pays at the beginning of every month based on the plan they are subscribed to, and any additional charges accrued during the month.
How do I change ownership of my Prepaid line?
Head to our imagine Centre and our staff would be happy to assist with your request.
What happens if my device becomes faulty after the warranty period?
Fault claims after the warranty period are no longer applicable. Customers can choose to repair their phone at Vicom or other service centres at their own cost.
