Can I upgrade my Postpaid plan during my device bundle contract period?
You can upgrade only if you have completed the device instalment plan and paid off any remaining balance.
If your device instalment plan is still ongoing, are required to settle the payments of all remaining months on your device instalment plan before upgrading your plan.
Note: Your data and bill will be prorated accordingly.
Can I forgo upfront payment and pay entirely in instalments?
No, all of our payment options have upfront payments.
Can I still request for the porting if I am not the account holder?
No. The account holder must be the one to make the request to port.
Is there a limit to the number of SIM cards a user can purchase?
There is a limit of 10 SIMs per customer account.
What is the Credit Top-Up validity extension?
You can extend your Credit Top-Up validity period when you buy any top-up. The expiry date will be extended from date of purchase of top-up (not from expiry date), as long as the ‘new’ expiry date is later than the current expiry date (see examples below).
Example 1: Your current expiry date is 15th April. You buy a $5 top-up (90 days extension) on 1st April. Your new expiry date will be 14th July.
Example 2: Your current expiry date is 15th July. You buy a $10 top-up (90 days extension) on 1st April. Your new expiry date would be 14th July, which is earlier than your current expiry date. Therefore, your expiry date will not be extended.
Do I need to provide documentation when I drop off my phone at the imagine Centre?
You are required to present your IC and a valid warranty card.
Will I need to make the request to cancel my existing mobile/telephone service directly with the existing Service Provider before switching to another provider?
No, that’s not necessary as when you sign your porting request form with imagine, you are automatically authorising us to instruct the former Service Provider to disconnect the service when porting takes place.
If I purchase on 15th February 2020, is the data pro-rated?
Both bill and data allowance shall be pro-rated depending on the day of the month they sign up.
Will I be notified when I use up my Boosters?
You will be notified when you reach 50%, 80% and 100% utilised data for Boosters.
Who should I contact for more information about refunding the Annual License Fee?
Talk2Us at 111 or visit your nearest imagine centre for updates on the refund process.
How long after I port into my new Service Provider can I port again to another service provider?
You can only switch the same number to another Service Provider 3 months after the initial porting.
What are 'stackable’ Boosters?
You can buy and ‘stack’ Boosters on top of an existing one, as long as they’re of the same type.
e.g. If you buy a Lifestyle Social booster, you can stack a Lifestyle Video or Lifestyle Social booster on top of it.
Boosters will be used up according to date/time of purchase.
Can I downgrade my Postpaid Mobile plan during the contract period?
Downgrades are not allowed during the contract period. Any downgrades will be considered as termination of contract and deemed void.
Can I sign up on behalf of another person?
Yes. Kindly provide a signed authorised letter and signed IC copy of the applicant.
Will this service be available for online application?
Number Porting for imagine’s Postpaid and Pre-Paid mobile service is now available on www.imagine.com.bn.
What are Boosters?
Boosters are one-time purchases that you can make to customise your mobile experience. It can be used to add data, SMS or even talk minutes to your plan!
Please take note that:
- All Boosters are stackable (unless stated otherwise), which means, subscribers can have multiple of the same type of boosters active at the same time;
- Booster validity is calculated on an hourly basis (instead of day-based)
Boosters will be automatically de-allocated when they reach their expiry date or have been fully utilised (100%).
Can I view my Usage History?
As for now, this feature is not yet available.
What is O guard feature?
It is an exclusive feature available on OPPO products, where the customer’s device will be locked seven (7) days after the Postpaid Plan is Permanently Deactivated (PD) due to no payment made.
What if my service does not work after the port?
You would need to contact the new service provider either 111 for imagine, 151 for DST or 177 for Progresif or visit any branches operated by your Service Provider of choice for assistance.
Do the free local calls and local SMS include calls and SMS to other local mobile operators and landlines?
Yes, they do include calls and SMS to local mobile operators and landlines.
