You may apply for an itemised bill for local and mobile calls with a service charge per month per service number over the counter.

You can change your password for your convenience through the Change Password functionality.

Below are the instructions and rules on how to change your password:

1. Go to your ‘My Profile’.
2. Click ‘Settings’ if you would like to change your current password.
3. Your new password must not be the same as the previous passwords.

Only past records of 6 months will be available to be viewed in. If you wish to view last year’s monthly bills, please visit any of our imagine Centres.

*Bill will be charged when request at the branch. – TBA

You will continue to receive bills as long as there is an outstanding in your account.

With imagineBroadband login credentials, you can now connect to imagine WiFi Postpaid at any of our imagine WiFi locations using your Home Broadband Data Quota.

Purchases of top‐up over the counter or via imagineBroadband will be chargeable in your next bill. This will appear under ‘Service Type: Broadband’ section as ‘BOD Top‐Up Charge’.

You can change your password for your convenience through the Change Password functionality.

Below are the instructions and rules on how to change your password:

1. Go to your ‘My Profile’.
2. Click ‘Settings’ if you would like to change your current password.
3. Your new password must not be the same as the previous passwords.

Minimum EIGHT (8) ALPHANUMERIC and CHARACTER. Example of a Password is AbcD123! 
Password Policy:

• The new password must not be the same as the existing or 5 previous passwords.
• Minimum length of the new password should be 2.
• Minimum number of alphabets in the new password should be 1.
• Minimum number upper case alphabets in the new password should be 1.
• Minimum number lower case alphabets in the new password should be 1.
• Minimum number of digits in the new password should be 1.
• Minimum number of special characters in the new password should be 1.
• Minimum number of different characters between the existing and the new password should be 1.

Below are the instructions on how to make payment:

• Go to ‘View and Pay My Bills’.
• Your payment history can be seen under Payment Details and your monthly bills can be viewed or download in PDF format under Bill Details.

Yes, you will still receive your bills as long as there is an outstanding amount in your account.

Only services that are un‐throttled may connect to WiFi Postpaid. Please make sure your service has not been throttled and if the problem still persists, please visit any of your nearest imagine Centre or call Customer Care hotline 111. Only owners of imagineBroadband account will be able to request for imagineBroadband’s Secret Answer.

If you have made a payment during the first week of the month before the bill is released, it will only appear in the next bill cycle.

Yes, customers can still register through imagineBroadband as well as make payments through imagineBroadband.

imagineBroadband Application and Online portal payment function is verified by Visa and MasterCard Secure Code.

We are going paperless! You may update your email address over the counter. Alternatively, you may register with our self‐care service on our website to view your bills via app or web self‐care.

imagine Postpaid WiFi supports all WiFi enabled devices that looks for an internet connection.

Tourist Prepaid WiFi Plans are available to users through a physical scratch card. Physical scratch cards may be purchased at specific locations such as imagine Citis Square and imagine Mall.

Please take note that this Tourist Pack will only be limited to Foreign Passport Holders*. You will have to present your passport when purchasing.

*Only Passport Holders with a work pass or work visa in Brunei with a validity of less than 6 months are applicable to this plan.

imagine WiFi Prepaid Plans are available to users through an online purchase option or a physical scratch card. Physical scratch cards are attainable at all imagine Centres and participating merchants.

To purchase an online Prepaid Plan, users would be required to connect to the “imagine WiFi” network at any imagine WiFi Zone, click “imagine WiFi Prepaid” and follow the instructions.

1. Connect to imagine WiFi.
2. Select imagine WiFi Prepaid.
3. Click the link to purchase.
4. Select your preferred Prepaid Plan.
5. Enter your phone number, first name, last name and a valid e-mail address 
(this is required to receive a copy of your purchase transaction).
6. Choose your mode of payment either by VISA or MasterCard (debit or credit card).
7. Once successful, a summary of your purchase transaction and PIN Code will be displayed.
8. To login, click “Go back to prepaid page” and enter the given PIN Code in the field provided.
9. Click “Agree and Submit”.

For imagine Prepaid WiFi Scratch Cards
1. Lightly scratch off the protective ink to reveal the Prepaid Plan PIN Code.
2. Connect your device to “imagine WiFi” network.
3. Select imagine WiFi Prepaid option.
4. Enter the PIN Code as shown on the Prepaid Plan scratch card in the field provided
5. Click “Agree and Submit”.

Note: Online purchases will carry a validity of six (6) months upon purchase. Upon activation, the Prepaid Plan duration will come into effect.

For online purchases, a copy of your Prepaid Plan details including the PIN Code will be sent to the registered email address after successful purchased.

Once connected to imagine Postpaid WiFi, the service will consume your home data quota allocated to the respective broadband plan subscribed. There will be no additional charges to the account for using the service.

It is a ‘pay as you go’ WiFi broadband service exclusively for tourists.