Tourist Prepaid WiFi supports all WiFi enabled devices that supports an internet connection.

Yes. imagine Prepaid WiFi is available for both existing and non-existing imagine subscribers.

a) Better quality and clarity of calls
b) Cheaper calling rates for local calls (same district or inter-district)
c) 24/7 availability

Fixed line service is a telephony service a customer can use to make calls either locally (same district or inter-district) , calls to mobile or calls to international numbers.

Both residential and business customers can apply for this service.

Yes, if they require a new telephone line in their premise.

Kindly allow some buffer time for the top up purchase to be fully reflected in your account. Please click ‘refresh’ before re‐trying another purchase. Alternatively, please call 111 for further assistance.

No, the device will still be the same.

If you have applied for HSBB online or at imagine Centre, our call agents will call you to update the status of your application.

The contract period is a minimum of 12 months (1 year).

The current e-speed modem will be replaced with the new HSBB ONT Optical Modem. If the e-speed modem is used less than one (1) year, the modem will be returned to imagine, otherwise you can keep the modem.

HSBB stands for ‘High Speed BroadBand’, which is usually delivered over Optical Fibre directly to your home or via a street cabinet and copper cable to your home or business premise. Optical Fibre will eventually replace the old infrastructure, such as telephone wires and other copper cables. This is due to advances in technology that provide a much higher bandwidth carrying capacity and improved reliability.

No, you can still use the same account for HSBB.

Yes, all services will be affected.

You will have to pay for the outstanding bill balance from the contract and your ONT (modem) will have to be returned to imagine. All deposits will be refundable, provided there is no outstanding bill.

Depending on your current set up on service plan, imagine will install a one port ONT Optical Modem if you are on voice only. If you are a new customer or if you have a three in one modem on e-speed, imagine will install the HSBB ONT Optical Modem with built in wireless, 4 LAN ports for Internet and 2 RJ11 Ports for telephone. HSBB modem will need to be kept switched on to enable customer to use both the phone line and internet.

a) Shorter download and upload times for quicker back-up or sharing with others.
b) Faster internet experience including streaming high-definition video.
c) Enhanced service offerings such as video conferencing and other high definition content services.
d) More reliable and stable service.

Yes, you can use other brand’s cordless phone, provided that it is approved by AITI.