Voice FAQ

WHAT IS FIXED LINE SERVICE?

Fixed line service is a telephony service a customer can use to make calls either locally (same district or
inter-district), calls to mobile or calls to international numbers.

WHO IS ENTITLED TO SUBSCRIBE to THIS SERVICE?

Both residential and business customers can apply for this service.

CAN EXISTING CUSTOMERS APPLY FOR THIS SERVICE?

Yes, if they require a new telephone line in their premise.

WHAT ARE THE BENEFITS?

a) Better quality and clarity of calls
b) Cheaper calling rates for local calls (same district or inter-district)
c) 24/7 availability

WHAT ARE THE CHARGES?

The following charges apply for new and existing customers:
 

Description Price
One Time Charges
Deposit

Yellow/Red/Purple IC
*Expatriates working
with Government Sector

$50.00

Green IC $100.00
Monthly Charges
Fixed Line   $13.00
Total Start-up   $113.00

 

DO I NEED TO HAVE INTERNAL WIRING READY IN MY PREMISE OR RESIDENCE?

Yes, internal wiring needs to be ready before our technical team can do the installation at your premise/residence.

Charges for internal wiring are covered by the customer. imagine has a list of recommended vendors should it be needed.

CAN I APPLY for MULtiple LINES?

Yes, you can apply for more than one line. Please note that additional charges apply.

CAN THE FIXED LINE CALL OUT OR MAKE OUTGOING CALLS?

Yes. You will be able to make outgoing calls with your fixed line service. The following call charges apply:

Description   Charges
Local Calls Same District $0.03/min
Inter-District
Calls to mobile
(DST and PCSB)
Peak Hour (6am-7pm) $0.20/min
Peak Hour (7pm-6am) $0.10/min
098 Please visit our website for rates and information
IDD

HOW CAN I GET FURTHER INFORMATION ABOUT THIS SERVICE?

For further information, please visit our website. You can also visit any of our imagine Centres or call our Customer Care Centre at 111.

HOW DO I SIGN UP?

To sign up, you can visit any of our imagine Centre and our Customer Service Representative will be happy to assist you.

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