WHAT IS FIXED LINE SERVICE?
Fixed line service is a telephony service a customer can use to make calls either locally (same district or
inter-district), calls to mobile or calls to international numbers.
WHO IS ENTITLED TO SUBSCRIBE to THIS SERVICE?
Both residential and business customers can apply for this service.
CAN EXISTING CUSTOMERS APPLY FOR THIS SERVICE?
Yes, if they require a new telephone line in their premise.
WHAT ARE THE BENEFITS?
a) Better quality and clarity of calls
b) Cheaper calling rates for local calls (same district or inter-district)
c) 24/7 availability
WHAT ARE THE CHARGES?
The following charges apply for new and existing customers:
|One Time Charges|
DO I NEED TO HAVE INTERNAL WIRING READY IN MY PREMISE OR RESIDENCE?
Yes, internal wiring needs to be ready before our technical team can do the installation at your premise/residence.
Charges for internal wiring are covered by the customer. imagine has a list of recommended vendors should it be needed.
CAN I APPLY for MULtiple LINES?
Yes, you can apply for more than one line. Please note that additional charges apply.
CAN THE FIXED LINE CALL OUT OR MAKE OUTGOING CALLS?
Yes. You will be able to make outgoing calls with your fixed line service. The following call charges apply:
|Local Calls||Same District||$0.03/min|
|Calls to mobile
(DST and PCSB)
|Peak Hour (6am-7pm)||$0.20/min|
|Peak Hour (7pm-6am)||$0.10/min|
|098||Please visit our website for rates and information|
HOW CAN I GET FURTHER INFORMATION ABOUT THIS SERVICE?
For further information, please visit our website. You can also visit any of our imagine Centres or call our Customer Care Centre at 111.
HOW DO I SIGN UP?
To sign up, you can visit any of our imagine Centre and our Customer Service Representative will be happy to assist you.
Here are some useful guides and information that can provide quick solutions to the connectivity issues you may be facing. Alternatively, you can chat with us, simply by launching our imagine chat bot, located at the bottom right hand side of your screen.