WiFi FAQ

Postpaid

What is imagine Postpaid WiFi?

Broadband is imagine Postpaid WiFi is a nationwide internet coverage service that allows users to access and utilize their Residential Broadband plan quota at various imagine WiFi Zones around the country.

Note: Corporate customers will not be able to access imagine Postpaid WiFi, a method of connecting to the Internet. It is a type of high-speed internet connection that has surpassed dial-up as the standard way to connect to the internet. A broadband connection can be accessed at any time.

How can I access imagine Postpaid WiFi service?

In order to access the service, users would simply need to connect their device to the “imagine WiFi” SSID, click on “imagine WiFi Postpaid” and follow the login instructions provided.

Note: Users may refer to the Step by Step Login Guide for more details.

Do I need to login when reentering a imagine WiFi Zone?

No. Upon login, the user will be seamlessly connected to the imagine WiFi network for a 30 day period. No relogin will be required upon re-entering a imagine WiFi Zone.

Do I need to be a imagine subscriber to access this service?

Yes. In order to access imagine Postpaid WiFi, users must be subscribed to imagine’s Residential Broadband plan and registered with imagineBroadband (the same login credentials will be used for the service).

How many devices can I use to connect to imagine Postpaid WiFi?

By default, all existing subscribers of imagine’s Residential Broadband plan will be allocated two (2) concurrent devices for access to imagine Postpaid WiFi. However, users may subscribe for additional concurrent devices for a monthly fee of $1.00 per additional device at any imagine Centre.

Note: each service number on a unlimited plan will only be allowed a maximum of 5 concurrent devices. - each service number on a limited plan will only be allowed a maximum of 10 concurrent devices

What devices can I use to connect to imagine Postpaid WiFi?

imagine Postpaid WiFi supports all WiFi enabled devices that looks for an internet connection.

How will imagine Postpaid WiFi affect my Residential Broadband plan?

Once connected to imagine Postpaid WiFi, the service will consume your home data quota allocated to the respective broadband plan subscribed. There will be no additional charges to the account for using the service.

What do I do if I forgot imaginebroadband login credentials?

Users are able to reset their password on imagineBroadband web selfcare and mobile app. A guide will be available on how to reset your password.

Where can I access imagine Postpaid WiFi?

imagine Postpaid WiFi is available at any imagine WiFi Zone around the nation at various shopping malls and complexes, businesses, and cafes & restaurants..

Note: Users may refer to imagine website for an updated list of imagine WiFi Zones.

How do I logout from imagine Postpaid WiFi?

Users are able to logout from the service by visiting the imagine website and clicking “WiFi Logout” from the menu bar.

Note: Users may refer to the Step by Step Logout Guide for more details.

Will I get the same speed as my subscribed Residential Broadband plan?

No. imagine Postpaid WiFi bandwidth speed is best effort. Each device will receive a speed of up to 10 Mbps per device.

Note: Bandwidth speeds are subject to coverage, distance, and connection traffic.

If my Residential Broadband plan is throttled, will I still be able to use imagine Postpaid WiFi?

No. Users Residential Broadband service status must be unthrottled to access imagine Postpaid WiFi. To unthrottle, users may purchase top up from imagineBroadband web selfcare or mobile app.

How secure is imagine Postpaid WiFi?

Users are responsible for taking such steps as they deem necessary to protect the security, integrity, and availability of their networks, systems, services, and information, and to restrict access to undesired content, sites, and services.

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Prepaid

What is imagine Prepaid WiFi?

It is a ‘pay as you use’ form of WiFi broadband service.

Where can customers connect to imagine Prepaid WiFi?

imagine Prepaid WiFi is available at any imagine WiFi Zone around the nation at various shopping malls and complexes, businesses, and cafes & restaurants.

Note: Please refer here for an updated list of imagine WiFi Zones.

How does imagine Prepaid WiFi work?

In order to access the service, users would simply need to connect their device to the “imagine WiFi” SSID, click on “imagine WiFi Prepaid” and follow the login instructions provided.

Note: Users may refer to the Step by Step Login Guide for more details.

How and where can I purchase Prepaid Plan for imagine Prepaid WiFi?

imagine WiFi Prepaid Plans are available to users through an online purchase option or a physical scratch card. Physical scratch cards are attainable at all imagine Centres and participating merchants.

To purchase an online Prepaid Plan, users would be required to connect to the “imagine WiFi” network at any imagine WiFi Zone, click “imagine WiFi Prepaid” and follow the instructions.

1. Connect to imagine WiFi.
2. Select imagine WiFi Prepaid.
3. Click the link to purchase.
4. Select your preferred Prepaid Plan.
5. Enter your phone number, first name, last name and a valid e-mail address 
(this is required to receive a copy of your purchase transaction).
6. Choose your mode of payment either by VISA or MasterCard (debit or credit card).
7. Once successful, a summary of your purchase transaction and PIN Code will be displayed.
8. To login, click “Go back to prepaid page” and enter the given PIN Code in the field provided.
9. Click “Agree and Submit”.

For imagine Prepaid WiFi Scratch Cards
1. Lightly scratch off the protective ink to reveal the Prepaid Plan PIN Code.
2. Connect your device to “imagine WiFi” network.
3. Select imagine WiFi Prepaid option.
4. Enter the PIN Code as shown on the Prepaid Plan scratch card in the field provided
5. Click “Agree and Submit”.

Note: Online purchases will carry a validity of six (6) months upon purchase. Upon activation, the Prepaid Plan duration will come into effect.

What Prepaid Plans are available?

1 Day Unlimited Quota = $3.00.
3 Days 500MB Quota = $3.00.
3 Days 1GB Quota = $5.00.

Is there an expiry date for the Prepaid Plan?

Yes. The expiry date for each Prepaid Plan is activated upon your first successful login.

1 Day Unlimited Quota = $3.00.
Users are able to enjoy one (1) day of Unlimited Quota for 24 hours from activation of the PIN Code provided.

3 Days 500MB Quota = $3.00.
For this usage plan, users can enjoy three (3) days of 500MB of data once the Prepaid Plan is activated with the PIN Code provided.

3 Days 1GB Quota = $5.00.
With this three (3) day plan, users can enjoy 1GB of data once the Prepaid Plan is activated with the PIN Code provided. You are also able to view the expiry date of the purchased Prepaid Plan once you have successfully logged in.

Where can I check the remaining data available for the purchased Prepaid Plan?

You are able to monitor your sessions via the Self-Care Portal "Account Summary". On the Account Summary page, users will find their PIN Code, data & time balance, and “Start Surfing Now” button.

What happens when a customer finishes their data on a purchased Prepaid Plan?

Once a user has exceeded their quota limit, they will be removed from the imagine Prepaid WiFi service.

Why I am unable to login to the imagine WiFi network with the given PIN Code?

The PIN Code is case sensitive and alphanumeric. You may need to check whether any of the following might have caused the problem:

• CAPS lock is enabled.
• Typographical error.

Note: If problem still persist, please contact our Customer Care Centre 111.

I’m a Postpaid subscriber and currently connected to imagine Postpaid WiFi, how do I start using imagine Prepaid WiFi service?

For imagine Postpaid WiFi users who would like to switch services to imagine Prepaid WiFi, logout from the imagine Postpaid WiFi service will be required.

Note: Users may refer to the Step by Step Logout Guide for more details.

What speed will I receive with imagine Prepaid WiFi?

imagine Prepaid WiFi offers users a bandwidth speed of up to 10 Mbps per device.

I am not a imagine subscriber, am I able to use the imagine Prepaid WiFi service?

Yes. imagine Prepaid WiFi is available for both existing and non-existing imagine subscribers.

How many devices can I use to connect to imagine Prepaid WiFi?

imagine Prepaid WiFi is accessible for only one (1) device per PIN Code. If a PIN Code is currently in use, another device will not be able to connect concurrently.

What devices can I connect with my Prepaid Plan?

imagine Prepaid WiFi supports all WiFi enabled devices that looks for an internet connection.

I forgot my PIN Code, how do I retrieve it?

For online purchases, a copy of your Prepaid Plan details including the PIN Code will be sent to the registered email address after successful purchased.

I am unable to read the PIN Code as I have over-scratched my imagine Prepaid WiFi scratch card, how do I retrieve it? Applicable if scratch card has a misprint.

Kindly contact Customer Care Centre 111. Provide the serial number of your imagine WiFi Prepaid scratch card and the call agent will retrieve the given PIN Code.

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Free

What is imagine Free WiFi?

imagine Free WiFi is a free service provided to the general public to access the internet at any imagine WiFi Zone.

How can I access imagine Free WiFi service?

In order to access the service, users would simply need to connect their device to the “WiFi@LocationName” SSID, click on “Get a FREE 30 minute internet access” and follow the login instructions provided..

Note: Users may refer to the Step by Step Login Guide for more details.

What credentials are required to access imagine Free WiFi?

Users are required to provide their first and last name, contact number, and select their nationality.

What is the bandwidth speed given for the imagine Free WiFi service?

Users will be able to enjoy wireless internet access with a speed of up to 1 Mbps per device.

How long can I use imagine Free WiFi?

Upon first successful login, imagine Free WiFi will be available to users for a duration of 30 minutes (or at a quota limit of 500MB) within a 24 hour period.

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Tourist

What is Tourist Prepaid WiFi?

It is a ‘pay as you go’ WiFi broadband service exclusively for tourists.

Where can customers connect to Tourist Prepaid WiFi?

You can seamlessly connect your device at any imagine WiFi Zone around the nation at various shopping complexes, businesses, cafes & restaurants.

Click here to check the nearest Nationwide WiFi hotspot.

How does Tourist Prepaid WiFi work?

In order to access the service, users would simply need to connect their device to the “imagine WiFi” network, click on “imagine WiFi Prepaid” and follow the login instructions provided.

Note: Users may refer to the Step by Step Login Guide for more details.

How and where can I purchase Prepaid Plan for Tourist Prepaid WiFi?

Tourist Prepaid WiFi Plans are available to users through a physical scratch card. Physical scratch cards may be purchased at specific locations such as imagine Citis Square and imagine Mall.

Please take note that this Tourist Pack will only be limited to Foreign Passport Holders*. You will have to present your passport when purchasing.

*Only Passport Holders with a work pass or work visa in Brunei with a validity of less than 6 months are applicable to this plan.

What Prepaid Plans are available?

It is a ‘pay as you go’ WiFi broadband service exclusively for tourists.

imagine Tourist Pack
Plan Cost Data Availability Plan Validity
$ 10.00 3 GB 14 days
$ 15.00 7 GB 28 days
Please take note that the expiry date for each Prepaid Plan is activated upon your first successful login.

What is your payment method?

To purchase the imagine Tourist Pack, we accept payment via cash or credit card.

I’ve finished my quota; can I purchase the prepaid card online?

Yes, you can. However, you can only avail the normal plan rates:

Plan Cost Data Availability Plan Validity
$3.00 Unlimited 1 day
$3.00 500 Mb 3 days
$5.00 1 Gb 3 days
$10.00 3 Gb 14 days
$15.00 7 Gb 28 days
Note: Online purchases will carry a validity of six (6) months upon purchase. Upon activation, the Prepaid Plan duration will come into effect.

What happens when I finish my data on a purchased Prepaid Plan?

Once you have exceeded the quota limit, you will no longer be connected to the imagine Prepaid WiFi service.

Why am I unable to login to the imagine WiFi network with the given PIN Code?

The PIN Code is case sensitive and alphanumeric. You may need to check whether any of the following might have caused the problem:

• CAPS lock is enabled
• Typographical error

Note: If problem still persists, please visit to the nearest branch and fill in the Dispute Form. Our staff will replace a new scratch card for you.

What speed will I receive with Tourist Prepaid WiFi?

Tourist Prepaid WiFi offers users a bandwidth speed of up to 10 Mbps per device.

How many devices can I use to connect to Tourist Prepaid WiFi?

Tourist Prepaid WiFi is accessible for only one (1) device per PIN Code. If a PIN Code is currently in use, another device will not be able to connect concurrently.

What devices can I connect with my Prepaid Plan?

Tourist Prepaid WiFi supports all WiFi enabled devices that supports an internet connection.

I am unable to read the PIN Code as I have over-scratched my imagine Prepaid WiFi scratch card, how do I retrieve it? Applicable if scratch card has a misprint.

Kindly contact our Customer Care Centre 111. Provide the serial number of your imagine WiFi Prepaid scratch card and the call agent will retrieve the given PIN Code. Otherwise, please go to the nearest imagine Centre and fill in the Dispute Form.

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Need help?

Here are some useful guides and information that can provide quick solutions to the connectivity issues you may be facing. Alternatively, you can chat with us, simply by launching our imagine chat bot, located at the bottom right hand side of your screen.

Keeping You Connected