Your go-to app for both broadband and mobile needs in one!

Features:

• View your bill and payment history
• Keep track of your usage
• Get an overview of your account(s)
• Purchase Boosters and credit top-ups with ease

You can download the imagineGo App from Google Play or Apple Store. Simply install and register your imagineGo account once download has been completed.

Currently imagineGo can be accessed via 2 different channels. imagineGo Mobile App and imagineGo Web Portal.

imagineGo Mobile App Online

• Android users will need to download ‘imagineGo Mobile App’ from Google Play
• iOS users will need to download ‘imagineGo Mobile App’ from App Store

imagineGo Web Portal 

• Open your web browser and enter ‘www.imagine.com.bn/’
• Select ‘imagineGo’ icon and log in to imagineGo Web Portal

Registering to imagineGo will benefit subscribers as follows:

• Safe time. No more queuing at counters when making payment.
• The smart and easy way to manage and monitor your monthly data usage.
• Upgrade your plan of your choice at any time.
• Help save the environment by going paperless.
• Your monthly bills and payment receipt all organized in all in one application.

Customer Level: If you have multiple Accounts, you will be able to view all Account Numbers and Service Numbers.

Account Level: You will only be able to view the Service Number under the specified Account Number.

Please ensure that your contact details are correct because during registration process.
OTP (One‐time password) will only be sent to your email address or SMS (mobile number) that is saved in contact details.

It is a one‐time password sent to you by SMS or E‐mail during registration process for security verification. The OTP has an expiry time of ONE hour.

Once registered to imagineGo, you will no longer receive your physical bills as stated in our Terms and Condition during registration.

Only past records of 6 months will be available to be viewed in. If you wish to view last year’s monthly bills, please visit any of our imagine Centres.

*Bill will be charged when request at the branch. – TBA

Below are the instructions on how to make payment:

• Go to ‘Bill Summary’ and click ‘Pay Now’.
• Your payment history can be seen under Payment Details and your monthly bills can be viewed or download in PDF format under Bill Details.

imagineGo Application and Web Portal payment function is verified by Visa and MasterCard Secure Code.

imagineGo broadband plans, unless specified as “Unlimited”, are provided with monthly Data Quota which will reset at every start of the month (Billing Cycle). Depending on the plan subscribed, upon reaching your monthly data quota, your service speed shall be throttled (reduced) until either the start of new billing cycle/month or purchase of a Top‐Up Data. Your purchases of Top‐up Data will be billed on next billing cycle/month.

Summary Usage is a feature that shows an overview of your data usages by 12 different categories:

• YouTube
• Facebook
• Streaming Media
• Social Media
• Web Browsing
• App Markets Downloads
• Messaging & VoIP
• Gaming
• File Sharing
• Productivity
• Others

No. The Summary Usage feature updates the accumulated data after every 24 hours at 00:00.

My Info are the details for Customer Level accounts.
My Account are the details for Account Level accounts.

* Only customers who are registered to imagineGo as Customer Level will be able to edit both My Info and My Account details

* Customers who are registered at Account level will only be able to edit My Account details

Please visit any imagine Centre or call our Customer Care Hotline 111 for further assistance.
Only account owner will be able to change contact details.

If imagine has any Campaign or Offers at a certain period, you will be notified in ‘My Reward’ along with what the benefits are (Currently under maintenance)

imagineGo registered users may view the status of pending installations and fault tickets if there are existing that are still not completed in the Status Tracker page (Currently under maintenance)

Online Broadband Upgrade is a feature on imagineGo enabling customers to upgrade their current Broadband Plan without having to go to imagine Centres.

Currently Broadband Upgrade is only available for Residential Customers only.

Shown below is the features and eligibility for applying Broadband Upgrade:

• Customers currently on HSBB Plans.
• Customer registered under ‘Residential’ customer type.
• Customers registered as Customer Level or Account Level will both be able to apply Customer can only upgrade once in a single day.
• Only plans that are above existing plan will be shown and available to select.

With imagineGo login credentials, you can now connect to imagine WiFi Postpaid at any of our imagine WiFi locations using your Home Broadband Data Quota.

Only services that are un‐throttled may connect to WiFi Postpaid. Please make sure your service has not been throttled and if the problem still persists, please visit any of your nearest imagine Centre or call Customer Care hotline 111. Only owners of imagineGo account will be able to request for imagineGo’s Secret Answer.

Unfortunately, the username cannot be changed.

Check out our How to Sign Up at (https://imagine.com.bn/sites/default/files/2021-11/imagineGo_SignupGuide.pdf)

Please visit any imagine Centre or call our Customer Care Hotline 111 for further assistance.
Only account owner will be able to change contact details.

Below are the instructions on how to make payment:

1. Go to ‘Bill Summary’ and Select ‘Pay Now’.
2. Tick which Account you would like to make payment for, enter the amount and select ‘Confirm’.
3. Select the card type you would like to pay with and enter your Card details.
4. To proceed with payment, select ‘Pay’ and a notification will appear if the payment is successful or not.

Below are the instructions on how to purchase Top‐Up Data:

1. Go to “My Usage” and select the service number you wish to purchase Top‐up Data for.
2. Under “Top‐up Data” from the context menu, select the type of Top‐up you wish to purchase and click “Buy Now”.
3. Follow the verification process and once system has validated, a notification will be displayed to show that your purchase has been successful.

You can view your throttling status by clicking on the ‘My Usage’ section.
You will be able to view your status as Throttled or Un‐throttled.

Yes, our system will send out notifications for data utilizations at 50%, 80% and 100%.

You can reset your password through ‘Forgot Password’ function where you need to enter your Login ID and answer your security question.

Once successful, a default password will be sent through both email and SMS. There is no expiry date for the default password. You will need to reset your password once you have successfully login with the default password.

For further assistance, please visit any of your nearest imagine Centre or call Customer Care hotline 111.

You can change your password for your convenience through the Change Password functionality.

Below are the instructions and rules on how to change your password:

1. Go to your ‘My Profile’.
2. Click ‘Settings’ if you would like to change your current password.
3. Your new password must not be the same as the previous passwords.

Minimum EIGHT (8) ALPHANUMERIC and CHARACTER. Example of a Password is AbcD123! 
Password Policy:

• The new password must not be the same as the existing or 5 previous passwords.
• Minimum length of the new password should be 2.
• Minimum number of alphabets in the new password should be 1.
• Minimum number upper case alphabets in the new password should be 1.
• Minimum number lower case alphabets in the new password should be 1.
• Minimum number of digits in the new password should be 1.
• Minimum number of special characters in the new password should be 1.
• Minimum number of different characters between the existing and the new password should be 1.

Yes, customers can still register through imagineGo as well as make payments through imagineGo.

Call usages that has not been billed for the current month.
E.g. Local calls, fixed line to mobile

Currently Unbilled Usages can only be viewed in imagineGo Web Portal by clicking ‘Bills & Payment’ and ‘View unbilled usage’

Please visit the imagine Centre or call our Call Centre 111, to get the information.

Please make sure that the owner of the line / service is requesting for such information due to security purposes.

Below are the instructions on how to upgrade broadband plan:

Via App:

1. Click “More”.
2. Click “Broadband Upgrade”.
3. Enter user’s Service Number.
4. Choose the plan provided.
5. Re‐enter user’s imagineGo Password.

Via WSC:

1. Click “Broadband Upgrade”.
2. Enter user’s Service Number.
3. Choose the plan provided.
4. Enter user’s imagineGo Password.

Eligibility:

• Users currently on HSBB Plans.
• Users registered under ‘Residential’ CUG.
• User registered at Customer or Account level are both applicable to apply.

Below are the instructions on how to view broadband usage:

Via App:

1. Click “Usage”.
2. Enter Service Number.

Via WSC

1. Click “Usage”.
2. Enter Service Number.

Throttling Bar will be shown with the current usage.

Yes, you can now pay your imagine bills online through our imagineGo app! In fact, paying through our app doesn’t just save you time, it’s super easy as well. To begin, simply:

1. Download the imagineGo app from the Apple App Store (for iOS users) or Google Play Store (for android users)
2. Sign up for an imagine account, or log in to manage your bills and account details.

For more information, please refer to our imagineGo Guide.