Broadband is a method of connecting to the Internet. It is a type of high-speed internet connection that has surpassed dial-up as the standard way to connect to the internet. A broadband connection can be accessed at any time.
The two basic materials we use to connect to the Internet are:
• Copper (also known as eSpeed)
• Fiber optics (also known as HSBB)
These two mediums for Internet connections are available at imagine. However, please take note that the broadband connection will depend on what’s available in your area.
Imagine caters to all Residential and Business customers with 16/17 business registration document.
The first step to getting broadband is to see what plans are available for you. To check, kindly visit our website at www.imagine.com.bn/ – click ‘Explore’, then go to ‘Broadband’ tab. Once you’ve decided, you can head down to any of our imagine Centres to sign up. Click here to find the an imagine Centre near you.
For new application, you will need to pay:
- Deposit – $50.00 (Yellow & Red I.C) / $100.00 (Green I.C)
- Activation fee – $100.00
- One month advance fixed line rental – $10.00*
- One month advance rental depending on the package plan
*Fixed line rental not applicable for Unlimited plans.
If a customer already have existing ONT (modem) in place and is only switching provider (i.e. port in), the activation fee will not be charged.
Yes, you will need a telephone line in order to have broadband. This is because the broadband service makes use of your existing telephone line. It splits the signal into two channels, one for voice communications and the other for the high speed data communications. Broadband makes use of a frequency range not used in normal voice communications.
The speed of the connection varies based on many different things including where you live i.e. copper or fiber areas and what broadband plan you are on.
You can check your broadband usage by logging in to imagineGo web self-care or imagineGo mobile app. If you don’t have a imagineGo credentials yet, you may refer to the imagineGo ‘How to Sign Up‘ Guide
The contract period is a minimum of 12 months (1 year).
You will have to pay for the outstanding bill balance from the contract and your ONT (modem) will have to be returned to imagine. All deposits will be refundable, provided there is no outstanding bill.
If you have applied for HSBB through online or at any imagine Centre, our call agents will contact you to update the status of your application.
imagineGo User ID cannot be altered once successfully registered.
Kindly be advised to call 111 or visit our nearest Centre to obtain your secret answer. Please bring a valid ID for verification purposes for in‐store enquiries.
An OTP will be sent both via email and SMS. Kindly ensure that your email address and mobile number are kept up‐to‐date.
Kindly be informed that the OTP is only valid for ONE hour. You will need to re‐generate a new OTP after one hour by clicking the ‘forget password’ tab once again.
Currently broadband upgrade is only available for residential fiber customers via imagineGO web Portal. An upgrade is only permitted once a day. Only higher bandwidth broadband plans than your current plan will be shown and available in the dropdown. If you’d like to upgrade your plan, kindly follow these steps below:
- Click on ‘imagineGo Login’
- Sign in to your Dream Broadband account credentials
- Click ‘Overview’ and scroll down
- Click ‘Upgrade’ and choose your preferred plan
Only broadband subscribers are able to view data usage bars and summary usage. If you are an unlimited broadband subscriber, you will not be able to view data usage bars. However, summary usage is still available for view.
The Summary Usage feature updates the accumulated data after every 24 hours at 00:00 and is based on best effort basis. The total usage bar is an updated accumulation of bandwidth in gigabytes (GB).
Kindly allow some buffer time for the top up purchase to be fully reflected in your account. Please click ‘refresh’ before re‐trying another purchase. Alternatively, please call 111 for further assistance.